Frequently Asked Questions

Creating an account is quick and easy. Click the "Sign Up" button, fill in your details including username, email, password, and phone number. Verify your email address, and you're ready to start playing. The entire process takes less than 2 minutes.

Yes, account verification is required for security and compliance purposes. You'll need to verify your email address and provide identification documents (ID card, passport, or driver's license) before making withdrawals. This helps protect your account and ensures a secure gaming environment.

No, each player is allowed only one account. Multiple accounts are strictly prohibited and may result in account closure and forfeiture of funds. If you've forgotten your login details, please use the "Forgot Password" feature or contact our support team.

The minimum deposit is ₱500. You can deposit using various payment methods including credit/debit cards, bank transfers, e-wallets, and cryptocurrency. Most deposits are processed instantly.

Withdrawal processing times vary by method. E-wallet withdrawals are typically processed within 24 hours, bank transfers take 1-3 business days, and cryptocurrency withdrawals are usually instant. VIP members enjoy faster processing times.

We don't charge withdrawal fees for most payment methods. However, some payment providers may charge their own fees. Please check with your payment provider for details. VIP members enjoy fee-free withdrawals on all methods.

We accept a wide range of payment methods including Visa, Mastercard, bank transfers, popular e-wallets (GCash, PayMaya, GrabPay), and major cryptocurrencies (Bitcoin, Ethereum, USDT). Visit our Payments page for the complete list.

New players receive a welcome bonus of up to ₱10,000 plus 100 free spins on their first deposit. The bonus is a 200% match on deposits of ₱500 or more. Free spins are credited on selected slot games.

Wagering requirements determine how many times you must bet the bonus amount before withdrawing winnings. For example, a 30x wagering requirement on a ₱1,000 bonus means you must wager ₱30,000 before withdrawing. Different games contribute differently to wagering requirements.

Generally, bonuses cannot be combined unless explicitly stated in the promotion terms. Each bonus has its own terms and conditions. Please read the specific promotion details before claiming to understand what can and cannot be combined.

We offer over 2,000 games including slots, table games (blackjack, roulette, baccarat, poker), live casino games with real dealers, sports betting, fishing games, and lottery games. New games are added regularly.

Yes, all our games use certified Random Number Generators (RNG) and are regularly audited by independent testing agencies. We are licensed and regulated, ensuring fair play and transparency. Game results are completely random and cannot be manipulated.

Absolutely! Our website is fully optimized for mobile devices, and we also offer native mobile apps for iOS and Android. You can play all games, make deposits, withdraw, and access all features on your mobile device.

Our support team is available 24/7 via live chat, email, and phone. You can access live chat directly on our website, send an email to support@deskgame.com, or call our hotline. VIP members have access to dedicated support agents.

Click "Forgot Password" on the login page, enter your email address or username, and we'll send you a password reset link. If you're still having trouble, contact our support team who can assist you with account recovery.